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30% OFF CANDLE CLEARANCE SALE! Shipping same or next business day

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Shipping Policy

We currently ship within the U.S. and U.S. territories, excluding Louisiana. All products are sold and shipped from the United States.

WE PROCESS ORDERS VERY QUICKLY. This means we're unable to change or cancel your order once it has been placed.

 

PROCESSING TIME:

  • Orders ship same or next business day, Monday through Friday, excluding holidays. Orders placed after business hours, over the weekend, or on a holiday will begin processing the next business day.
  • Expedited shipping speeds up the carrier transit time after your order leaves our fulfillment center, but it does not guarantee same-day fulfillment or delivery by a specific date.
  • Shipping speeds shown at checkout refer to carrier transit time after your order leaves our fulfillment center. Expedited shipping does not skip or shorten order processing time.
  • You’ll receive tracking as soon as your order has shipped.

 

SHIPPING:

  • Orders over $49 qualify for free USPS Ground Advantage shipping, with expedited shipping options available at an additional cost.
  • Tracking information will be emailed once your order has shipped.
  • USPS Ground Advantage delivery times are estimates and are not guaranteed.
  • USPS Priority Mail typically arrives in 2–3 business days after carrier acceptance, but delivery is not guaranteed.
  • USPS Priority Mail Express is the fastest USPS option and includes a carrier delivery guarantee for eligible shipments.

 

SHIPPING PROTECTION:

Shipping Protection is an optional service available for purchase in your cart. It protects eligible orders against packages that are lost, stolen, or damaged in transit.

If you purchased Shipping Protection and experience an eligible shipping issue, you can file a claim here. We may request your order information, photos, or other details needed to review your claim.

Approved claims may be resolved with a replacement or refund, depending on the circumstances and product availability.

Shipping Protection does not cover:

  • Incorrect or incomplete shipping addresses provided by the customer
  • Carrier delays while a package is still in transit
  • Issues unrelated to shipping
  • Changes of mind, returns, or exchanges

Missing or incorrect items caused by a Puff Herbals fulfillment error do not require Shipping Protection. Please contact us and we’ll make it right

If you choose not to purchase Shipping Protection, Puff Herbals is not responsible for packages that are lost, stolen, or damaged after they have been transferred to the mail carrier. Any eligible carrier claim must be filed directly with the carrier.

 

By purchasing from Puff Herbals, you agree to the following:

  • Accurate Shipping Information: You confirm that the shipping address provided is correct. Puff Herbals is not responsible for delivery issues caused by an incorrect or incomplete address provided at checkout.